At a Glance
- Tasks: Lead customer success initiatives and drive sustainable rail solutions.
- Company: Join ZTR, a leader in innovative technology for rail solutions.
- Benefits: Supportive environment with opportunities for growth and skill development.
- Other info: Flexible career paths and commitment to employee success.
- Why this job: Make a real impact by advocating for customers and shaping product strategy.
- Qualifications: Experience in Customer Success or related fields; strong communication skills.
The predicted salary is between 72000 - 88000 $ per year.
- Customer Success Manager
- Join to apply for the
- Customer Success Manager role at
ZTR and lead the adoption of sustainable rail solutions that drive customer value and business outcomes.
- What You’ll be Doing
- As a
Customer Success Manager , you will partner with customers to achieve their business goals through proactive product adoption, strategic planning, and best‑practice creation.
You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.
Key Responsibilities
- Build strong relationships with existing stakeholders and new customers.
- Advocate for customers, share their feedback and help shape product strategy.
- Be the subject‑matter expert of ZTR products and services.
- Use metrics to build success plans, optimize practices, and present insights.
- Own end‑to‑end onboarding and post‑sales cross‑sales upsell interactions.
- Collaborate with cross‑functional teams to solidify partnerships.
Who you are
- Previous experience in Customer Success, Strategic Account Management or related role within the technology field.
- Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related field.
- Proven experience leading complex projects with diverse cross‑functional teams and stakeholders.
- Familiarity with project management concepts.
- Affinity for working with customers and building relationships.
- Profound understanding of current and upcoming technologies and trends.
- Goal‑oriented, customer‑ and team‑focused.
- Excellent verbal and written communication skills.
- Observant of customer needs and provides solutions with their values in mind.
We encourage and support employees to find long‑term success and explore opportunities that play into their strengths and passions.
We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.
ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process.
If you require accommodation, please contact Human Resources.
We will address information received regarding the accommodation needs of applicants in confidence.
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Customer Success Manager in London employer: ZTR
ZTR is an exceptional employer that prioritizes employee growth and development, offering a supportive work culture where team members are encouraged to explore their strengths and passions. Located in a dynamic environment, ZTR fosters strong relationships with customers while providing opportunities for meaningful contributions to sustainable rail solutions. With a commitment to inclusivity and accommodations for all employees, ZTR stands out as a place where you can build a rewarding career in the technology field.
