Elevate your career with ConnectWise as a Technical Support Specialist II! Provide exceptional support and troubleshooting for partners while ensuring their successful use of our technology solutions.
In this role, you'll collaborate with cross-functional teams to resolve product issues and improve partner experiences. You'll engage directly with partners via various communication channels, documenting interactions meticulously and escalating urgent matters. Strong attention to detail and exceptional customer service skills are key in delivering reliable technical support for our software products.
Key Responsibilities:
- Provide technical support via email, phone, and chat
- Troubleshoot product issues and document findings
- Communicate software updates and solutions to partners
- Monitor service failures and escalate issues as necessary
- Contribute to knowledge base articles and documentation
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2+ years in a technical support or service-oriented role
- Familiarity with Linux and Windows server troubleshooting
- Strong communication and interpersonal skills
- Ability to work independently and adapt to new technologies
Join ConnectWise to assist partners and optimize their business strategies through technical expertise.
Technical Support Specialist at ConnectWise in Toronto employer: Zofiq Inc.
At ConnectWise, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, particularly in the dynamic DACH markets. With flexible onsite, hybrid, and remote work options, we ensure our team members can thrive both professionally and personally while making a meaningful impact in the tech industry.
