At a Glance
- Tasks: Manage diagnostic customers, enhance their experience, and provide technical support.
- Company: Zoetis Canada, a global leader in animal health with an inclusive culture.
- Benefits: Competitive salary, health benefits, pension plan, and generous time-off policies.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Join a passionate team making a real difference in animal health.
- Qualifications: Post-secondary education in biological sciences or related field; sales experience required.
The predicted salary is between 73000 - 86000 $ per year.
Zoetis is a global leader in animal health, dedicated to advancing care for animals through innovative medicines, vaccines, diagnostics and other technologies. Zoetis Canada is proud to be certified as a Great Place to Work, a testament to our inclusive culture, strong values and commitment to employee well-being.
The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines. Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer onboarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application.
This full-time field position covers Fraser Valley, Okanagan/Interior and Northern British Columbia and the candidate is ideally located in the Surrey/Langley/Abbotsford/Chilliwack area.
RESPONSIBILITIES
- Territory Management Execution Excellence: Support, Educate & Drive Utilization
- Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.
- Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
- Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.
- Deliver exceptional post-sale customer service through seamless implementation and staff training.
- Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.
- Driving the customer onboarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.
- Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
- Manage Territory and Expenses
- Collaborate with various business units to enhance customer experience and resource utilization.
- Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
- Maintain accurate records of customer interactions and report expenses promptly for financial accountability.
QUALIFICATIONS
- Post-secondary qualification in biological sciences, business, or veterinary technology.
- Sales experience required.
- Management experience preferred.
- Strong leadership and relationship-building abilities.
- Excellent planning, organization, and communication skills, both written and verbal.
- Skilled in consultative (solution) selling techniques.
- Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
- Proficient in interpreting scientific and medical information.
- Strong computer and technical skills.
Zoetis Canada offers a competitive and comprehensive total rewards package, which includes:
- health, dental, vision and virtual care
- pension plan contribution and match
- personal spending account
- employee assistance program
- time-off policies: vacation, float, and volunteer days
- short and long-term disability insurance
Base Pay Range: $73,000 - $86,000. This position is eligible for short-term incentive compensation.
Diagnostic Account Manager – B.C. Interior/Fraser Valley in Abbotsford employer: Zoetis
Zoetis Canada is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the role of Marketing Manager in the Companion Animal sector. Located in vibrant Montreal, employees benefit from a comprehensive compensation package, including health and wellness programs, generous leave policies, and opportunities for professional growth within a leading company in the pet health market. With a strong emphasis on innovation and teamwork, Zoetis empowers its employees to make a meaningful impact in the industry while enjoying a supportive environment.
