- Act as a trusted advisor, product consultant, and closer during value-based renewals and upsells
- Partner with Customer Success to monitor health scorecards, identify customer needs, and guide deal closure
- Solution Zip’s platform to address current customer pain points and future product needs
- Help build team culture and contribute best practices to the sales organization
- Negotiate renewal contracts and develop win-win strategies that maximize contract value
- Provide management with accurate renewal-status updates and escape issues when needed
- Manage current customers on multi-year contracts to ensure value realization
- Become an expert in the Zip platform and procurement market
- Use sales intelligence and engagement tools to prospect, manage deal cycles, and bring on new customers
- Help shape sales processes in an early-stage, hyper-growth company
Requirements
- 2+ years of technology SaaS experience
- Experience selling to procurement, finance, or legal
- Experience driving customer retention and adoption of a SaaS product for enterprise accounts
- Customer management skills, including sales, account management, and customer service
- Self-driven and motivated
- Organized and efficient with time
- Excellent communication skills
- Experience using Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach
- Willingness to go the extra mile to support customers, the company, the team, and personal success
- Willing and able to come into the downtown Toronto office 3 days per week
- Legally authorized to work in Canada
- No current or future sponsorship requirement to work in Canada
Core Competencies
Demonstrates expertise in SaaS sales, particularly in the procurement market, while effectively managing customer relationships and driving retention. Proficient in utilizing sales intelligence tools to enhance deal cycles and contribute to a collaborative team culture.
Highest-signal resume keywords
- SaaS Sales Experience
- Customer Management Skills
- Salesforce Proficiency
- Negotiation Skills
- Communication Skills
ATS Optimization Keywords
Hard Skills
- SaaS Sales
- Customer Retention
- Account Management
- Contract Negotiation
- Sales Process Development
Soft Skills
- Self-Driven
- Organized
- Efficient
- Motivated
- Team Collaboration
Industry Keywords
- Procurement
- Finance
- Legal
- Customer Success
- Value-Based Renewals
Tools & Technologies
- Salesforce
- Clari
- ZoomInfo
- LinkedIn Sales Navigator
- Outreach
#J-18808-Ljbffr
Commercial Account Manager in Toronto employer: Zip
Zip is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture where strategic thinking and mentorship are at the forefront. As a Principal Delivery Manager, you will not only lead complex enterprise implementations but also have the opportunity to shape the future of client success while working in a collaborative environment that values innovation and excellence. With a commitment to fostering talent and providing meaningful career advancement opportunities, Zip stands out as a rewarding place to build your professional journey.
