At a Glance
- Tasks: Lead a team of claims brokers and enhance client-focused processes.
- Company: Zensurance, a fast-growing digital-first commercial insurance provider.
- Benefits: Remote-first work, home office allowance, flexible health plans, and education reimbursement.
- Other info: Join a culture of collaboration with virtual and in-person team events.
- Why this job: Make a real difference in clients' lives while leading a dynamic team.
- Qualifications: 5+ years in commercial insurance and claims, plus leadership experience.
The predicted salary is between 82800 - 101200 $ per year.
About Zensurance
Zensurance is redefining commercial insurance for Canadian businesses through a digital‑first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Recognized for rapid growth, we value ownership, collaboration, and innovation.
Responsibilities
- Support and advise clients when they report a claim.
- Provide empathy, sensitivity, and insurance expertise when working with clients who have suffered a loss.
- Manage and maintain open claims.
- Serve as a liaison with third‑party vendors and follow up on any non‑resolved abeyances.
- Assist with the administration and maintenance of the claims document management system.
- Support creation, revision, and review of controlled documents such as process flows, job aids, guides, and lesson plans related to the claims process.
- Advocate for the client during the claims process, escalating when necessary.
- Adopt a proactive approach to problems and issues, working ahead of potential challenges.
- Assist the customer experience team in their activities.
- Lead the team to exceed company targets by conducting performance meetings and impactful performance plans.
- Conduct one‑on‑one meetings with direct reports to discover action items and improve performance.
- Shadow team members and coach them to lift performance to desired levels.
- Assist in onboarding and training new talent and set them up for success.
Qualifications
- Valid provincial broker’s license is preferred.
- 5+ years of commercial lines insurance experience.
- 5+ years of claims experience as a broker or adjuster.
- 1+ years of people leadership experience.
- Ability to provide empathy and sensitivity during difficult conversations.
- Clear communication with clients in a concise manner.
- Attention to detail and demonstrated flexibility managing multiple clients simultaneously.
- CRM, CAIB, or CIP designations are an asset.
Benefits & Perks
- Remote‑first setup for added flexibility.
- Home office allowance and all necessary tech equipment.
- Flexible health and dental plans for families, including mental health support.
- Education assistance reimbursement for courses, conferences, books, and memberships.
- Weekly remote huddles to share updates and connect across teams.
- Virtual & in‑person team‑building events to strengthen our culture.
Team Lead, Commercial Claims – Remote in Toronto employer: Zensurance
Zensurance is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals in the Fintech and Insurtech sectors. With a remote-first work culture, employees enjoy flexibility, comprehensive growth opportunities, and a supportive leadership team dedicated to mentorship and skill development. The company fosters a vibrant environment through engaging team-building events and hackathons, ensuring that every team member can thrive while contributing to meaningful projects that redefine commercial insurance in Canada.
