Lead customer care operations at ZEISS through service billing, order entry, and workflow coordination while personally managing administrative transactions.
The IQR Customer Care Operations Supervisor is a hands-on working supervisor reporting to the PC Manager for IQR Canada. The role coordinates service administration, sales administration, contracts, billing, and customer accounts. It also provides operational guidance, escalation support, and process oversight.
Key Responsibilities:
- Coordinate daily customer care administration activities and priorities
- Manage service orders, sales orders, contracts, and customer accounts
- Monitor billing, invoicing, order entry, and workflow completion
- Provide coaching, coverage, guidance, and operational escalation support
- Identify process improvements and maintain service administration documentation
Requirements:
- Three to five years of related business operations experience preferred
- Bachelor's degree in business, accounting, operations, or finance preferred
- Experience leading employees or coordinating team workflow preferred
- SAP ERP and CRM experience required or strongly preferred
- Strong communication, organization, numerical accuracy, and customer focus
Apply customer care supervision, billing expertise, and order administration skills to support accurate ZEISS operations in Canada.
Customer Care Operations Supervisor employer: ZEISS Group
ZEISS Group is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration in the medical technology sector. With a commitment to employee growth, you will have access to mentorship opportunities and professional development while working in a vibrant Canadian market that values cutting-edge solutions in healthcare. Join us to make a meaningful impact in microsurgery and be part of a team that prioritizes both personal and professional success.
