Support Stingray customers from Montreal using email communication, issue reproduction, and practical problem solving. The position offers a hybrid work policy on a temporary contract.
As Customer Experience Specialist, you will resolve product or service concerns while representing Stingray's brand. You will clarify customer reports, determine causes, explain solutions, and follow up on resolutions. Customer information supports reporting and analysis, while reproduced issues move to Technical, Content, or Delivery Teams.
Key Responsibilities:
- Resolve product and service issues through customer clarification
- Explain suitable solutions and follow up promptly
- Represent Stingray during front-line customer interactions
- Escalate reproduced issues to specialized teams
- Prepare customer information for analysis reports
Requirements:
- Three years of similar position experience minimum
- English and French written and verbal fluency
- Independent and collaborative working ability
- Microsoft Outlook, Excel, and Word knowledge
- Stress management during peak business periods
Apply customer support experience, Microsoft Office knowledge, and analytical judgment to help resolve Stingray service issues effectively.
Customer Support Specialist Montreal in Montréal employer: Z953
Stingray offers an exceptional work environment in Kelowna, BC, where creativity and collaboration thrive. Employees benefit from a comprehensive benefits plan, a pension and share purchase plan, and opportunities for professional growth while working alongside industry leaders. With a hybrid work policy and a commitment to diversity and inclusion, Stingray is dedicated to fostering a positive and supportive workplace culture.
