Support Stingray Business clients with bilingual customer service and Level 1 technical troubleshooting from Montreal. Work weekends on rotation and certain holidays.
As a Customer Support Specialist, you will answer commercial client questions and resolve first-level technical issues. The position uses French and English across phone and email support. You will assist with audio, music, and digital signage systems while delivering personalized service and maintaining Service Level Agreements.
Key Responsibilities:
- Handle first-level support calls and emails from commercial clients
- Guide clients through audio, music, and digital signage tasks
- Deliver multichannel customer experiences while meeting Service Level Agreements
- Create work orders for visits and product shipments
- Coordinate service requirements with appropriate departments
Requirements:
- Over two years of professional customer service experience
- Technical support experience preferred; B2B experience is a plus
- Written and spoken proficiency in French and English
- Solution-oriented approach and change management mindset
- Ability to multitask as an empathetic team player
Bring bilingual service, technical troubleshooting, and client coordination skills to Stingray Business support in Montreal.
Bilingual Technical Customer Support Specialist in Montréal employer: Z953
Stingray offers an exceptional work environment in Kelowna, BC, where creativity and collaboration thrive. Employees benefit from a comprehensive benefits plan, a pension and share purchase plan, and opportunities for professional growth while working alongside industry leaders. With a hybrid work policy and a commitment to diversity and inclusion, Stingray is dedicated to fostering a positive and supportive workplace culture.
