Apply your problem-solving skills in a rewarding role as a Bilingual Customer Support Technician at YOVU. Support clients in both English and Québécois French while troubleshooting and resolving issues effectively.
This full-time position, based in London, ON, emphasizes a strong customer service mindset alongside excellent bilingual communication skills. As an essential part of YOVU, you will tackle client inquiries and translate documentation to ensure clarity in service. Your ability to connect with customers will help create effective solutions and improve their overall experience.
Key Responsibilities:
- Provide bilingual support for clients via phone, email, and ticketing system
- Translate technical content into clear French for documentation
- Troubleshoot networking and hardware issues effectively
- Collaborate with onboarding team for French-language deployments
- Offer feedback to improve products and support processes
Requirements:
- Fluent in English and Québécois French, both written and spoken
- Strong customer-service orientation
- Problem-solving and inquisitive mindset
- Experience in IT or technical support setting
- Attention to detail in translations and documentation
Utilize your bilingual skills and technical problem-solving abilities to enhance customer satisfaction at YOVU.
