Support Wardlaw tenants overnight through trauma-informed care, crisis de-escalation, and hourly safety checks. This on-site awake shift runs from 11:30pm to 9:30am.
The Overnight Frontline Worker maintains a safe, secure, clean, and supportive environment at Wardlaw Residences. Working with a shift partner, you supervise and engage tenants, respond to needs, and support conflict resolution. The position also involves documentation, telephone coverage, housekeeping, and shift-change communication.
Key Responsibilities:
- Conduct and document hourly facility and safety checks
- Supervise tenants and provide timely check-ins and follow-up
- Apply trauma-informed de-escalation during conflicts and crises
- Complete reports, logs, telephone duties, and overnight housekeeping
- Communicate safety information during thorough shift-change meetings
Requirements:
- Degree or diploma in Social Work, Child and Youth Care, or equivalent
- Minimum one year supporting seniors, newcomers, or youth experiencing housing instability
- Knowledge of trauma-informed care, harm reduction, and anti-oppressive practice
- Current CPR, First Aid, CPI/NVCI, and Vulnerable Sector Check
- Ability to remain awake throughout the shift and manage crises calmly
Bring sound judgement, accurate documentation, and respectful tenant engagement to Wardlaw's overnight supportive housing environment.
