Young Living seeks a Customer Experience Representative with strong communication and problem-solving skills, working onsite at the Experience Centre. Support customers and Brand Partners through in-person service, phone, email, and chat.
This customer-facing position handles product, account, and order inquiries while supporting a seamless customer journey. You will provide product education, personalized recommendations, and accurate information about policies, promotions, and system changes. Success requires empathy, organization, active listening, and attention to detail.
Key Responsibilities:
- Greet visitors and provide product education and recommendations
- Support inquiries across phone, email, chat, and in-person channels
- Document customer interactions and feedback in CRM systems
- Resolve concerns and collaborate on complex issues
- Maintain displays, replenish stock, and support Training Room bookings
Requirements:
- High school diploma or equivalent
- At least one year of customer service experience
- Excellent verbal and written communication skills
- CRM and customer service tools proficiency
- Ability to prioritize multiple tasks effectively
Apply customer service, CRM, communication, and problem-solving skills while representing Young Living professionally at the Experience Centre.
