At a Glance
- Tasks: Lead test and measurement service operations across India, ensuring top-notch customer support.
- Company: Join Yokogawa, a leader in innovative technology solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a team that values quality and continuous improvement.
- Why this job: Make a real impact by improving service operations and customer satisfaction.
- Qualifications: Experience in managing technical service operations and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
Lead India-wide test and measurement service operations at Yokogawa, applying technical escalation expertise and disciplined process management across customer accounts. As Service Manager, you will oversee installation, commissioning, maintenance, calibration, troubleshooting, and repair activities. You will manage service requests against SLA/TAT expectations while monitoring backlog, turnaround time, engineer productivity, and customer records. The position also covers recurring-failure reduction, documentation, and senior technical issue resolution.
Key Responsibilities:
- Lead India service operations for Test & Measurement equipment
- Establish installation, calibration, repair, and maintenance processes
- Monitor service backlog, turnaround time, and engineer productivity
- Manage critical technical and customer escalations
- Drive corrective actions for recurring service failures
Requirements:
- Experience managing technical service operations
- Ability to oversee calibration and traceability documentation
- Capability to manage SLA/TAT-based service requests
- Understanding of quality, EHS, and company policies
- Ability to coordinate engineers, laboratories, and customers
- Bring service operations leadership, calibration knowledge, and technical escalation management to Yokogawa’s India Test & Measurement organization.
India Test Measurement Service Manager employer: Yokogawa
Yokogawa is not just a workplace; it's a thriving career destination where innovation meets sustainability. With a commitment to the United Nations sustainable development goals, employees are empowered to grow in a collaborative and respectful global culture that values integrity and gratitude. Located in Canada, this role offers unique opportunities for professional development while contributing to meaningful projects that shape a better future for our planet.
