At a Glance
- Tasks: Engage with customers via chat, phone, and email while qualifying leads and resolving inquiries.
- Company: Join SAP Canada, a leader in tech innovation and customer engagement.
- Benefits: Hybrid work model, competitive pay, and valuable experience in a global company.
- Other info: Exciting four-month contract with opportunities for growth and networking.
- Why this job: Make a difference by supporting customers and enhancing their experience with SAP.
- Qualifications: Bilingual French skills and a degree in business or related fields required.
The predicted salary is between 42750 - 52250 $ per year.
Support SAP Canada customers in Vancouver as a bilingual French Customer Engagement Associate with strong communication and business skills.
This hybrid contract role serves British Columbia residents.
This four-month SAP Canada contract handles inbound customer and prospective-customer inquiries.
You will use chat, phone, and email while researching SAP systems, qualifying leads, and routing requests.
Strong customer support, business acumen, and software experience are sought.
Key Responsibilities
- Answer inbound chats, phone calls, and emails
- Identify inquiry types and gather lead qualification information
- Enter leads into SAP CRM and marketing tools
- Profile leads and route them to appropriate teams
- Escalate potential issues promptly to management
Requirements
- Bilingual French writing and speaking ability
- BBA, BComm, or BA degree minimum
- Excellent customer support and communication skills
- Strong business acumen and proficient MS Office skills
- British Columbia residency and hybrid work availability
Apply bilingual French communication, customer support, and lead management skills while serving SAP Canada through inbound channels.
Bilingual French Customer Engagement Associate in Vancouver employer: Yoh
Yoh offers contract opportunities that allow professionals to gain valuable experience in the B2B Software and SaaS industry. The company promotes a collaborative work environment where employees can engage in diverse marketing and customer engagement roles, enhancing their skills and career growth. With hybrid work options and a focus on bilingual communication, Yoh supports a flexible and inclusive workplace.
