Support newcomer registration and client services as an Administrative Agent with the YMCA of Greater Toronto in Toronto. Use Salesforce and iCARE daily.
This full-time contract role supports the Newcomer Information Centre through administrative and client-facing services. You will validate registrations, guide eligible clients through the platform, and assist with technical issues. Accurate records, reporting, scheduling, and confidentiality are central to the position.
Key Responsibilities:
- Book, confirm, and update in-person and virtual appointments
- Assess registration requests and determine client eligibility
- Orient eligible clients and assign Information and Referral Specialists
- Enter and retrieve client data in Salesforce and iCARE
- Prepare monthly reports and maintain accurate service records
Requirements:
- Post-secondary courses or equivalent experience in a related field
- Previous administrative or clerical work experience
- Proficiency with Microsoft Office, Outlook, and internet search engines
- Salesforce knowledge is an asset
- Ability to manage multiple projects with attention to detail
Bring administrative accuracy, technology skills, and client communication to newcomer services at the YMCA in Toronto.
Newcomer Services Administrative Agent in Toronto employer: YMCA of Greater Toronto
The YMCA is an exceptional employer that prioritizes the empowerment and development of newcomer youth in Scarborough. With a strong commitment to community engagement, our supportive work culture fosters collaboration and personal growth, offering employees opportunities to enhance their skills while making a meaningful impact. Join us in creating a positive environment where you can thrive and contribute to the leadership initiatives of tomorrow's youth.
