Program Coordinator, Home Support Services in Toronto

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.

The incumbent is responsible to the Program Manager/Assistant Director of Home Support Services, for the overall day-to-day coordination of Support Services to the community.

Responsibilities:

• Coordinates the delivery of appropriate home support services to enable clients to age in place.
• Coordinates meal and transportation services for clients.
• Provides timely and professional client intervention to clients and family.
• Monitors overall health status and keeps up-to-date health records of clients.
• Coaches, develops and evaluates staff to ensure they meet their required performance standard.
• Accurately schedules staff resources in accordance with clients' needs as reflected in the care plan.
• Ensures implementation of risk management policy and safe environment for clients and staff.
• In consultation with the Manager, develops and updates policies, procedures for the program.
• Coordinates the optimal deployment of volunteers for the program and provides effective guidance, training and support to the volunteers.
• Maintains up-to-date and accurate files, records and statistics on the program.
• Ensures efficient and responsible use of resources and maintains accurate record of fees and expenditures.
• Provides emergency response to emergency calls from staff and clients.
• Effectively promotes the home support services to clients of the building/neighbourhood.
• Keeps up-to-date with developments and best practices in the field.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in social services, health care, activation, or equivalent.
• Minimum 2 years experience in social services or health care, supervisory experience an asset.
• Knowledge and experience in working with seniors.
• Computer proficiency, with knowledge of assessment software, AlayaCare, and Microsoft Office Solutions.
• Current CPR Certificate required.
• Satisfactory Police Reference Check (with vulnerable sector screen) result.
• Ability to communicate in English and Chinese.

Physical Demands/Working Condition:

• Occasional travel.
• Use of own vehicle.

Salary Range: $34.28 - $40.32

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.