Step into an experienced Service Desk Analyst position at Yardstick Technologies. Focus on providing top-tier IT support while managing service tickets and client relationships.
Yardstick Technologies is a leader in IT outsourcing for small to medium businesses in Western Canada, established in 2008. As a Service Desk Analyst, you will play a crucial role in meeting client service commitments. Accurately managing service tickets and maintaining operational standards will be key to your success in this position.
Key Responsibilities:
- Efficiently manage and resolve service tickets escalated to you
- Maintain effective service ticket prioritization and management
- Complete incident and change request tickets diligently
- Work alongside vendors for service fulfillment
- Resolve complex technical challenges effectively
Requirements:
- Post-secondary qualification in Information Technology
- 2+ years working in IT support environments
- Familiarity with Windows Server Technologies
- Experience with Active Directory and GPOs
- Physical capability to lift 50 lbs of equipment
Utilize your technical skills and customer service expertise as a Service Desk Analyst at Yardstick Technologies.
Experienced Service Desk Analyst Role in Edmonton employer: Yardstick Technologies Inc.
At Yardstick Technologies, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Cloud and IT Infrastructure Architect, you will benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant tech hub, our team enjoys the unique advantage of working with cutting-edge technologies while making a meaningful impact on our clients' success.
Contact Details:
Yardstick Technologies Inc. Recruitment Team
