Team Lead, Asset Performance in Toronto

Yamaha Motor Finance Canada is the established captive finance division of Yamaha Motor Canada, focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs. Yamaha Motor Canada Ltd (“YMCA”) is responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values: “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Position Information

• Department: YMFCA
• Location: 480 Gordon Baker Road Hybrid
• Status: Full Time
• Reports to: Manager, Asset Performance

Summary of Responsibilities

Lead a team of collectors to mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

Key Duties and Responsibilities

• Mentor / train and lead assigned collection team members in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
• Bring escalated collection calls to a satisfactory conclusion for both Yamaha Motor Finance and the customer.
• Utilize dialer to maximize collector contact efficiency and monitor individual/team performance.
• Collaborate with team members to optimize department efficiency and the customer experience.
• Identify and cure potential loss scenarios with a sense of urgency and within specified corporate and regulatory guidelines.
• Complete performance reviews on direct reports.
• Approve consumer requests for contract extensions, rewrites, and custom payment plans.
• Conduct team meetings as required.
• Participate in special projects as required.

Education Requirements and/or Experience Requirements

• Degree/Diploma: College Degree
• Program of Study: General
• Years of Experience: 3-5 years of experience
• Type of Experience: Supervisory Collection role for asset-backed loans

Skills and Abilities

• Bilingual (French and English) is required.
• Superior organizational skills; strong negotiation skills; effective coaching/mentoring skills; high emotional IQ; team player.
• Effective written and verbal communication skills.
• Strong analytical skills.

Expected salary: $75,000 - $80,000/per annum. Although base salary for this position is listed, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience. Beyond base salary, our total rewards program includes:

• 100% employer-paid health and dental benefits
• Employee assistance program
• Corporate bonus incentive + sales bonus (for applicable roles)
• RRSP with employer DPSP match (up to 5% of base salary)
• Employee-paid STD, LTD, and life/dependent insurance
• Parental/maternal leave top-up programs
• Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando-driven corporate culture, recognized as a top GTA employer

Accommodation Disclosure: Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Partner Confidentiality Disclosure: Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada. We recognize the importance of maintaining candidate confidentiality throughout the recruitment process.