Second-line support for our managed-service clients: endpoint and identity administration, escalations from Tier 1, and small changes. Part of a healthy, well-staffed on-call rotation.
Full-time Calgary (hybrid) Managed Services
What you'll do
- Resolve escalated tickets across Windows, macOS, and M365
- Administer Entra ID, Intune, and Jamf
- Contribute to runbooks and knowledge base articles
- Take part in the shared on-call rotation (roughly one week in six)
What we're looking for
- 3+ years in IT support, at least one in an MSP or multi-client setting
- Strong with Microsoft 365 administration and endpoint management
- Based in the Calgary area, able to be on-site one to two days a week
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Service Desk Engineer (Tier 2) in Calgary employer: XCofinite
At Cloud Services, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a fully remote team, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, allowing you to thrive in your role as a Senior Cloud Engineer while making a meaningful impact on our clients' cloud transformations.
