Join a dynamic team as a Service Desk Engineer in Calgary, focusing on IT support for managed-service clients. This full-time, hybrid role emphasizes endpoint management and escalated ticket resolution.
We are seeking a skilled professional with over three years of IT support experience, particularly in multi-client or managed service settings. Your expertise in Microsoft 365 administration and endpoint management will be crucial. A willingness to participate in an on-call rotation and work on-site a couple of days each week is required.
Key Responsibilities:
- Resolve escalated support tickets for Windows and macOS
- Administer Entra ID, Intune, and Jamf effectively
- Contribute to runbooks and knowledge base documentation
- Engage actively in the on-call rotation once every six weeks
- Support endpoint and identity administration for clients
Requirements:
- Minimum 3 years in IT support, with MSP experience preferred
- Proficient in Microsoft 365 administration
- Based in Calgary, on-site 1-2 days weekly
- Strong skills in endpoint management and troubleshooting
- Ability to handle escalations professionally
Bring your IT expertise and customer focus to handle escalated client issues with our managed services team.
IT Support Engineer Calgary Hybrid employer: XCofinite
At Cloud Services, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a fully remote team, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, allowing you to thrive in your role as a Senior Cloud Engineer while making a meaningful impact on our clients' cloud transformations.
