At a Glance
- Tasks: Lead the design and optimization of virtual agents and chatbots in our digital contact centre.
- Company: Join Wyse Meter Solutions Inc., a leader in innovative customer service solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Drive digital transformation and enhance customer experiences with cutting-edge AI technology.
- Qualifications: Strong analytics skills and experience in digital automation are a must.
The predicted salary is between 90000 - 110000 $ per year.
Wyse Meter Solutions Inc. is seeking a Manager, Digital Contact Centre to lead design, integration, and optimization of virtual agents, chatbots, and self-serve IVR across the contact centre.
You will own the digital transformation roadmap to reduce live-agent effort while protecting SLA and quality outcomes.
You will partner with Workforce Management, IT, and vendors to deploy automation, analyze performance, and improve automated customer journeys.
Strong analytics and BI skills are essential.
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Head of Digital Contact Center & AI Automation in Vaughan employer: Wyse Meter Solutions Inc.
Wyse Meter Solutions Inc. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive meaningful change in the energy sector. Located in Canada, we offer competitive benefits, professional development opportunities, and a commitment to employee growth, ensuring that our team members thrive both personally and professionally while contributing to impactful projects.
