Lead guest services operations at Travel + Leisure Co. while applying hospitality expertise and positive leadership to improve guest satisfaction daily.
As a Guest Services Supervisor, you will direct front- and back-of-house operations, resolve issues, anticipate needs, and exceed expectations. You will guide check-in and check-out procedures, maintain room inventory, and communicate reservation information. The position also includes coaching associates in technical and customer service skills.
Key Responsibilities:
- Lead daily front- and back-of-house guest service shifts
- Ensure accurate guest check-in and check-out procedures
- Maintain room inventory and analyze operational reports
- Adjust schedules for guest, associate, and financial requirements
- Coach staff in technical and customer service skills
Requirements:
- One year of supervisory or management experience
- One year of hotel, timeshare, or hospitality experience
- Basic leadership skills for coaching and mentoring staff
- Excellent verbal, written, and hospitality service skills
- Working knowledge of property management systems and software
Apply guest service leadership, operational planning, and hospitality communication skills as a Travel + Leisure Co. supervisor.
