At a Glance
- Tasks: Manage technical accounts, troubleshoot issues, and design custom integration solutions.
- Company: Join Affirm, a leader in innovative financial technology.
- Benefits: Remote work, competitive salary, and opportunities for mentorship and growth.
- Other info: Collaborative environment with cross-functional teams and excellent career advancement.
- Why this job: Make a real impact by ensuring operational health across strategic alliances.
- Qualifications: 6+ years in technical roles with expertise in RESTful APIs and troubleshooting.
The predicted salary is between 121500 - 148500 $ per year.
Remote Canada work at Affirm centers on technical account management, RESTful APIs, monitoring, troubleshooting, and SLA delivery across strategic alliances. As a Senior Technical Account Manager, you will own operational health across Affirm’s strategic alliance portfolio. The work includes alerting, investigations, custom integration solutions, and cross-functional initiatives. You will collaborate with Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams.
Key Responsibilities:
- Monitor integrations, troubleshoot issues, and field technical inquiries
- Deliver SLAs and surface technical risks proactively
- Investigate root causes across logs, queries, and integration data
- Design custom solutions grounded in standard integrations
- Mentor TAMs and lead internal technical projects
Requirements:
- At least six years in technical external-facing roles
- Experience owning technical account health and delivering SLAs
- Deep RESTful API, webhook, and HTTP protocol knowledge
- Hands-on Postman integration debugging experience
- Ability to read HTML, JavaScript, and SQL code
- Bring operational ownership, API expertise, technical communication, and mentorship to Affirm’s strategic alliance accounts remotely across Canada.
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