At a Glance
- Tasks: Lead strategic programs to enhance customer experience and drive impactful transitions.
- Company: Mercury, a forward-thinking company focused on customer-centric solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to making a real difference in customer satisfaction.
- Why this job: Shape the future of customer experience with innovative AI tools and strategic leadership.
- Qualifications: Experience in program management and a passion for customer experience transformation.
The predicted salary is between 118800 - 145200 $ per year.
Mercury is seeking a Senior Strategic Program Manager to guide the evolution of our customer experience delivery.
You will steer strategic transitions across incubation, Core Support, specialized teams, and outsourced partnerships, leveraging AI-powered tooling where advantageous.
Youll build the business cases, align CX leadership, and own programs from scoping through stabilization, ensuring customer impact and financial outcomes are achieved.
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