Remote Canada work at Affirm centers on technical account management, RESTful APIs, monitoring, troubleshooting, and SLA delivery across strategic alliances.
As a Senior Technical Account Manager, you will own operational health across Affirm's strategic alliance portfolio. The work includes alerting, investigations, custom integration solutions, and cross-functional initiatives. You will collaborate with Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams.
Key Responsibilities:
- Monitor integrations, troubleshoot issues, and field technical inquiries
- Deliver SLAs and surface technical risks proactively
- Investigate root causes across logs, queries, and integration data
- Design custom solutions grounded in standard integrations
- Mentor TAMs and lead internal technical projects
Requirements:
- At least six years in technical external-facing roles
- Experience owning technical account health and delivering SLAs
- Deep RESTful API, webhook, and HTTP protocol knowledge
- Hands-on Postman integration debugging experience
- Ability to read HTML, JavaScript, and SQL code
Bring operational ownership, API expertise, technical communication, and mentorship to Affirm's strategic alliance accounts remotely across Canada.
Senior Technical Account Manager Canada in Ottawa employer: Wwshemi
At Instacart, we pride ourselves on being an exceptional employer that champions flexibility and innovation in the grocery industry. Our Flex First approach allows employees to choose their ideal work environment while fostering a collaborative culture through regular in-person events. With competitive compensation, comprehensive benefits, and ample opportunities for professional growth, we empower our team members to thrive and make a meaningful impact in the lives of our customers.
