Deliver Level 2 desktop support onsite, troubleshooting Windows, Mac, printers, and peripherals while resolving escalated technical tickets independently.
The IT Service Engineer supports desktop, mobility, and device issues with a solid technical foundation. You will deploy and configure devices, administer MDM platforms, support Microsoft Teams, and troubleshoot connectivity. The position also provides first-line technical support during network, voice, and compute outages.
Key Responsibilities:
- Resolve hardware and software issues across desktops, laptops, printers, and peripherals
- Deploy, image, and configure PCs, laptops, and mobile devices
- Administer MDM enrollment, policies, troubleshooting, and device rollouts
- Troubleshoot Wi-Fi, VPN, TCP/IP, and general connectivity issues
- Document resolutions and maintain the IT knowledge base
Requirements:
- Four to eight years in IT support or desktop engineering
- Associate degree or coursework in IT or Computer Science
- Strong Windows knowledge and working knowledge of MacOS
- Hands-on experience with Intune, 42Gears, Addigy, or similar
- Experience supporting Active Directory and Microsoft 365 at Level 2
Apply desktop engineering expertise, MDM administration, and network troubleshooting to provide dependable onsite Level 2 IT support.
Level 2 Desktop Support Engineer in Richmond employer: Worldpac Canada Inc
En tant qu'employeur, nous valorisons nos associés du centre de distribution en leur offrant un environnement de travail dynamique et collaboratif. Nos employés bénéficient d'une culture axée sur la sécurité, des opportunités de croissance professionnelle et une rémunération compétitive, tout en travaillant dans un emplacement stratégique qui facilite l'accès aux transports. Rejoindre notre équipe, c'est faire partie d'une entreprise qui reconnaît et récompense le dévouement et l'engagement de ses employés.
