Review Officer in Richmond

You'll be assigned to a team, however you'll work independently to manage and decide on disputed issues which are often contentious and complex. The Review Officer adheres to principles of procedural fairness, applies relevant legislation and policy, addresses customer service needs and responds to changing priorities. The Review Division supports WorkSafeBC's commitment to reconciliation with Indigenous peoples.

You'll help ensure WorkSafeBC engages with B.C. workers and employers in a fair and consistent way. This role combines time in our offices with flexibility for remote work. Please note that you are expected to work full‑time onsite during the initial training period.

As a Review Officer, you'll make, document, and communicate decisions in writing, within statutory timeframes, following reviews of compensation, rehabilitation, prevention, and/or assessment decisions. These decisions are published and are a resource for WorkSafeBC stakeholders. Decisions of the Review Officer are the final decisions of WorkSafeBC, subject to appeal to the Workers' Compensation Appeal Tribunal (WCAT), or in some cases, to judicial review by the Courts. Although not responsible for providing direct supervision, you'll provide work direction to staff and you'll be a member of the corporate management team. In addition, you'll consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

We're looking for someone who can:

• Independently manage a fluctuating volume of cases of varying complexity, under time constraints and productivity demands
• Work effectively with a variety of individuals and establish respectful, productive, and collegial working relationships that include providing and receiving constructive feedback
• Identify issues, weigh evidence, logically analyze complex submissions and information, and make reasoned and timely decisions, using applicable rules and regulations
• Adopt organizational objectives, think strategically, and carry out job duties to achieve these objectives
• Effectively coach and mentor
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to the intended audience
• Generate creative options for problem resolution using sound judgment and maintaining objectivity
• Actively listen and apply interviewing/questioning techniques to gather and clarify information from a variety of parties
• Prepare written decisions that are fair, well-reasoned, and understandable to parties using plain language
• Fairly and empathetically address the needs of clients in an environment that may be sensitive, adversarial, or hostile
• Adapt to technological and other changes
• Contribute to our organization's commitment to reconciliation with Indigenous peoples
• Understand, communicate and effectively interact with people across different cultures and backgrounds

A minimum of an undergraduate degree and five years of adjudication, complex decision making, or legal practice are required. Well-developed written, analytical, organizational, and interpersonal skills are essential. Experience in the workers' compensation or personal injury compensation systems is an asset. We'll consider an equivalent combination of education and experience.

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Salary: $130,998.59 - $159,163.29/annually