Support employees and families through targeted questioning, referrals, and telephone service in Workplace Options' hybrid or remote Toronto position.
As a Customer Service Representative, you will complete telephonic intakes and help locate community resources. You will gather personal and care information, clarify needs, research suitable referrals, and maintain accurate records. The position requires strong communication, organization, relationship building, and independent work.
Key Responsibilities:
- Assess employee needs through targeted questioning
- Gather personal and care-related information
- Research referrals using databases, websites, and organizations
- Provide clear written and verbal customer service
- Complete quality assurance callbacks and accurate data entries
Requirements:
- Bachelor's degree
- Strong verbal and written communication skills
- Exceptional organizational and interpersonal communication skills
- Ability to manage multiple tasks independently and collaboratively
- Detail-oriented approach with effective time management
Bring organized telephone service, referral research, and relationship-building skills to Workplace Options' Toronto customer support team.
Customer Service Representative Toronto employer: Workplace Options
At Workplace Options, we pride ourselves on being an exceptional employer that prioritizes the wellbeing of our employees. With a strong commitment to professional growth, we offer comprehensive training, mentorship programs, and a range of benefits including paid time off, extended healthcare, and wellness rewards. Our inclusive work culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact while enjoying the flexibility of remote or hybrid work options in Canada.
