Strategic customer success leadership at Workiva centers on executive advisory, enterprise adoption, and measurable ROI across named accounts. This Lead Customer Success Manager serves as a trusted advisor to VPs, chief executives, management sponsors, and key stakeholders. You guide customers across the lifecycle, simplify complex solutions, and facilitate communication among internal and external teams. The position supports value realization through success plans, training, and customer advocacy. Key Responsibilities:
Serve as strategic advisor throughout the customer lifecycle Guide customers toward milestones using customer-facing Success Plans Enable maximum value from the Workiva Platform Advocate customer feedback to Sales, Services, Product, and Engineering Lead team improvements through quarterly objectives and example Requirements:
Six years of related customer-facing or revenue experience Undergraduate degree or equivalent combination of education and experience Deep commitment to customer success and value realization Ability to simplify complex problems and solutions Comfort delivering consultative recommendations to senior stakeholders Bring strategic advisory, customer advocacy, and platform adoption expertise to Workiva’s highest value enterprise customer relationships.
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Strategic Enterprise Customer Success Lead in Vancouver employer: Workiva Canada ULC
Workiva is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle meaningful challenges in the Governance, Risk, and Compliance sector. With a strong commitment to diversity and inclusion, Workiva offers extensive training and growth opportunities, ensuring that team members are equipped to excel in their roles while enjoying the flexibility of remote work options. Located in Western Canada, this role provides the chance to engage with executive-level clients and contribute to solutions that drive organizational success.
