At a Glance
- Tasks: Lead customer success initiatives and drive platform adoption for top-tier accounts.
- Company: Join Workiva, a leader in SaaS solutions with a flexible work culture.
- Benefits: Enjoy remote work options, competitive salary, and professional growth opportunities.
- Other info: Dynamic role with opportunities to build executive relationships and drive revenue retention.
- Why this job: Make a real impact by helping clients realize value from innovative software.
- Qualifications: 6+ years in Customer Success or related fields; SaaS experience preferred.
The predicted salary is between 108000 - 132000 $ per year.
Lead SaaS customer success through platform adoption, ROI delivery, and executive relationships at Workiva with flexible office or remote work. As a Lead Customer Success Manager, you oversee customer lifecycles across Workiva’s highest value named accounts. You guide executives through value realization, product maturity, and scalable adoption. Your work includes onboarding, training, consultative recommendations, renewal forecasting, and stakeholder communication.
Key Responsibilities:
- Drive Workiva Platform adoption and prove ROI to executives
- Consult on workflows, best practices, and management business reviews
- Build trusted relationships across customer organizations and internal teams
- Identify risks, forecast revenue changes, and resolve customer issues
- Manage renewal pipelines and achieve revenue retention targets
Requirements:
- Undergraduate degree or equivalent related education and experience
- Six years of Customer Success, Service, Account Management, or Sales experience
- Experience supporting a SaaS application preferred
- Expertise in assigned customer use cases and software platform solutions
- Strong influence, presentation, prioritization, and problem-solving abilities
Apply customer success leadership, SaaS expertise, and executive consulting to maximize Workiva Platform value and retention.
Lead SaaS Customer Success Manager in Vancouver employer: Workiva Canada ULC
Workiva is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle meaningful challenges in the Governance, Risk, and Compliance sector. With a strong commitment to diversity and inclusion, Workiva offers extensive training and growth opportunities, ensuring that team members are equipped to excel in their roles while enjoying the flexibility of remote work options. Located in Western Canada, this role provides the chance to engage with executive-level clients and contribute to solutions that drive organizational success.
