At a Glance
- Tasks: Provide crisis support and counselling to seniors and caregivers via telephone.
- Company: Join WoodGreen, a leader in community support for seniors in Toronto.
- Benefits: Flexible hybrid work, supportive team environment, and meaningful impact on lives.
- Other info: Work Monday to Friday, noon to eight, with opportunities for professional growth.
- Why this job: Make a difference in the mental health of seniors while developing your counselling skills.
- Qualifications: Two years of crisis support experience and strong communication skills required.
The predicted salary is between 54000 - 66000 $ per year.
Apply mental health crisis support and telephone counselling skills with Wood Green's Toronto Seniors Helpline in a hybrid Toronto position.
The schedule runs Monday to Friday, noon to eight.
As a Crisis and Resource Counsellor, you will support seniors and caregivers experiencing mental health or addictions crises.
You will complete intake and triage, assess safety, de-escalate calls, and provide short-term telephone case management.
You will also coordinate referrals with hospitals, primary care agents, and community service providers.
Key Responsibilities
- Screen crisis calls using standardized assessment tools
- Determine callers' levels of risk and safety needs
- Provide telephone-based supportive counselling and crisis intervention
- Refer callers through electronic agency systems
- Collaborate with healthcare and community service partners
Requirements
- Two years' related telephone support and crisis experience
- Demonstrated intake, triage, and assessment experience
- Experience supporting mental health and substance use needs
- Knowledge of harm reduction principles and practices
- Excellent oral and written English communication
Use crisis response, triage, and collaborative referral skills to support seniors and caregivers through Wood Green's helpline.
Senior Mental Health Crisis Support Counsellor in Toronto employer: WoodGreen Community Services
WoodGreen Community Services is an exceptional employer that prioritizes social impact while fostering a collaborative and inclusive work culture. Employees benefit from professional growth opportunities, a supportive environment, and the chance to make a meaningful difference in the community through affordable housing initiatives. With a hybrid/remote work model, team members enjoy flexibility and work-life balance, making it an ideal place for passionate individuals looking to contribute to impactful projects.
Contact Details:
WoodGreen Community Services Recruitment Team
