Support Toronto seniors through crisis counselling and risk assessment as a Crisis Counsellor with WoodGreen in Toronto. This permanent role uses a hybrid work setting.
Working with the Toronto Seniors Helpline, you will respond to telephone and web chat requests, screen callers, and assess safety risks. You will provide supportive counselling, crisis de-escalation, and short-term case management while connecting callers with appropriate services. The program supports seniors and caregivers across Toronto.
Key Responsibilities:
- Respond to telephone and web chat service requests
- Conduct standardized screening and determine appropriate responses
- Assess risks to callers and others
- Provide counselling, de-escalation, and short-term case management
- Document cases and maintain accurate statistical data
Requirements:
- Bachelor degree in Social Work or related field
- Registration with Ontario's social work regulatory body
- Experience supporting older adults and caregivers
- Two years' telephone counselling and crisis intervention experience
- Strong assessment, communication, and community resource skills
Bring crisis intervention, supportive counselling, and risk assessment skills to WoodGreen's Toronto Seniors Helpline team.
Crisis Counsellor Toronto Seniors Helpline employer: WoodGreen Community Services
WoodGreen Community Services is an exceptional employer that prioritizes social impact while fostering a collaborative and inclusive work culture. Employees benefit from professional growth opportunities, a supportive environment, and the chance to make a meaningful difference in the community through affordable housing initiatives. With a hybrid/remote work model, team members enjoy flexibility and work-life balance, making it an ideal place for passionate individuals looking to contribute to impactful projects.
Contact Details:
WoodGreen Community Services Recruitment Team
