Enhance customer service as a Remote Dealer Experience Advisor with Napoleon. This role focuses on providing top-notch support to dealers and managing inquiries effectively across multiple channels.
As a key part of the Dealer Experience team, you will actively engage with dealers, providing assistance on orders, product inquiries, and shipping updates. Your role will be vital in creating memorable customer experiences while ensuring all processes align smoothly. Bilingual candidates (English/French) are preferred to better serve a diverse clientele.
Key Responsibilities:
- Enter and acknowledge dealer orders received via all channels
- Respond to dealer inquiries regarding invoicing and product availability
- Provide accurate ETA dates to enhance dealer experience
- Coordinate shipping and resolve dealer issues effectively
- Assist with technical questions for dealer online portals
Requirements:
- High School Diploma required
- 1-2 years in customer service preferred
- Proficient in Microsoft Office and CRM systems
- Bilingual in English and French mandatory
- Ability to multitask using various systems simultaneously
Take your customer service skills to the next level by joining Napoleon's dynamic team in this remote role.
Remote Dealer Experience Advisor at Napoleon employer: Wolf Steel Ltd
Napoleon is an exceptional employer that prioritizes the well-being and professional growth of its associates, offering comprehensive health benefits, career development opportunities, and a supportive work culture. With a commitment to innovation and excellence, employees can thrive in a dynamic environment that values collaboration and inclusivity, all while contributing to a globally recognized brand that enhances home comfort across multiple continents.
