Quality Assurance Supervisor in Barrie

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The Quality Assurance Supervisor leads a team responsible for day-to-day Quality Assurance activities within an assigned area. As a working supervisor, the role provides visible plant-floor leadership, sets priorities, ensures effective quality coverage, and supports the timely resolution and escalation of product and process quality concerns.

Key Competencies:

• Demonstrated leadership, coaching, and team development skills
• Strong problem-solving, analytical, and decision-making abilities, including root cause analysis and corrective action methodologies
• Ability to interpret technical drawings, specifications, quality data, and risk indicators to support informed decision-making
• Effective communication, collaboration, and influencing skills across organizational levels and cross-functional teams
• Strong customer focus with the ability to balance quality, compliance, risk, and operational priorities
• Ability to manage multiple priorities and coordinate quality activities in a fast-paced manufacturing environment
• Working knowledge of quality systems, manufacturing processes, and health and safety requirements
• Proficiency with ERP systems, reporting tools, Microsoft 365, and other digital tools

Key Job Functions:

• Quality Assurance Leadership & Team Supervision: Establish daily priorities, workload distribution, coordinate staffing, scheduling, and quality coverage, provide technical direction, monitor completion, and maintain effective shift-to-shift communication.
• Manufacturing Quality Support & Operational Execution: Provide visible, hands-on plant-floor quality leadership through rapid response to production issues and close collaboration with Operations and Engineering.
• Inspection, Testing & Audit Execution: Provide oversight and direction to ensure required inspections, product testing, laboratory activities, layered audits, line audits, and critical quality checks are completed accurately and on schedule.
• Nonconformance, Containment, MRB & Rework Coordination: Lead initial containment and ensure affected product is properly identified, segregated, documented, and controlled.
• Corrective Action & Structured Problem-Solving: Lead or support assigned investigations using appropriate root cause analysis methods.
• Safety Leadership & Compliance: Lead day-to-day safety performance within the assigned Quality Assurance shift or area; ensure adherence to all safety, environmental, and workplace policies.
• People Development & Performance: Develop and maintain skills matrices and training plans, identify capability gaps, support onboarding and cross-training.
• Quality Data, Metrics & Continuous Improvement: Review quality performance data within the assigned area, including defect trends, audit completion, scrap, rework, product holds, repeat concerns, customer issues, and corrective action status.
• NPI, Product Changes & Audit Readiness: Support new product introduction and product or process changes by confirming inspection criteria, control plans, work instructions, measurement requirements, and first-production readiness.
• Supplier Quality & Returned Material Oversight: Support supplier-related quality issues, including returned material evaluation and monitoring of supplier performance concerns.
• Regulatory Compliance & Third-Party Audits: Support in coordination and participate in third party and regulatory audits related to product certifications.
• Cross-Functional Collaboration & Managerial Development: Representing Quality Assurance in assigned operational and cross-functional meetings.
• Additional Quality-Related Projects & Technical Support: Lead or support quality assurance initiatives, technical projects, cross-functional assignments, and other duties assigned to support manufacturing performance.

Skills / Knowledge / Experience / Education Required:

• College diploma or university degree in Quality, Engineering Technology, Manufacturing, Operations, or a related technical discipline is preferred.
• 5-7 years of experience in manufacturing quality, inspection, quality engineering, operations, or a related technical environment.
• 2-3 years of formal or informal leadership experience, including supervision, team leadership, project leadership, training, or mentoring.

Certifications Preferred:

• ASQ Certified Quality Technician (CQT), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE).
• Lean Manufacturing, Six Sigma, internal auditor, lead auditor, or formal supervisory or leadership development training is considered an asset.

Benefits, Health, Well-being & Support:

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
• Long Term Disability Protection
• Well-being support programs and virtual medical visits
• Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development:

• Training Allowance and continuous learning opportunities and programs
• Leadership development and mentorship programs
• Clear pathways for advancement

Culture & Community:

• Appreciation events, raffles, and team building activities
• Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security:

• Competitive total compensation package, inclusive of bonus opportunity
• Retirement savings plan with matching Company contributions (RRSP/DPSP)
• Exclusive Associate discounts on our award-winning products