Contact Centre Assistant Manager
Location: Head office
Job Summary
We are seeking a dynamic and motivated Contact Centre Assistant Manager to join our team and lead our Contact Centre Sales Specialists. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for driving results in the telecommunications industry. The Contact Centre Assistant Manager will be responsible for managing a team of Outbound Sales Specialists, ensuring they meet sales targets, provide exceptional customer service, and uphold the standards of the Contact Centre program.
Responsibilities
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Team Leadership:
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Lead, coach, and motivate a team of Contact Centre Sales Specialists to achieve individual and team sales targets.
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Provide ongoing training, guidance, and support to enhance the team's sales skills and product knowledge.
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Foster a positive team environment that encourages collaboration, innovation, and continuous improvement.
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Sales Management:
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Assist Sales Specialists with complex sales situations, customer escalations, and inquiries to ensure timely resolution.
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Review and approve sales quotes, proposals, and contracts in accordance with company policies.
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Customer Relationship Management:
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Handle escalated customer issues and inquiries promptly, ensuring a high level of customer satisfaction.
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Operational Support:
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Monitor inventory levels and collaborate with relevant departments to address inventory issues.
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Coordinate with logistics and shipping teams to ensure timely delivery of products and services.
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Identify and implement process improvements to streamline operations and enhance efficiency.
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Administrative Duties:
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Keep accurate records of sales activities, customer interactions, and team performance in the CRM system.
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Generate regular reports on team performance, sales trends, and customer feedback for management review.
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Handle administrative tasks related to scheduling, training support, and Contact Centre program coordination.
Requirements
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Bachelor’s degree in business administration, Sales, Marketing, or a related field (preferred).
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Proven experience in sales leadership, preferably in the telecommunications industry.
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Demonstrated success in meeting or exceeding sales targets and KPIs.
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Strong leadership skills with the ability to inspire and motivate a team.
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Excellent communication, interpersonal, and negotiation skills.
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Proficiency in OneView, RQ, CRM software and the Microsoft Office suite.
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Ability to work independently and as part of a team in a fast-paced environment.
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Flexibility to work evenings and weekends as required.
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RPP - Team Lead in Toronto employer: Wirelessdna
As a District Team Lead for Sales Excellence, you will thrive in a dynamic work environment that prioritizes employee growth and operational success. Our company fosters a culture of collaboration and engagement, offering comprehensive training programs and leadership development opportunities to help you excel in your role. With a focus on achieving sales targets while maintaining high standards of customer satisfaction, you'll be part of a supportive team dedicated to driving excellence across multiple locations.
