Banquet Captain in Calgary

Description

The Banquet Captain plays a key frontline leadership role in the successful planning and execution of catering events at Win Sport.

The Banquet Captain acts as a primary operational contact, coordinating service staff, overseeing event setup and execution, monitoring food and beverage service, and responding to client and guest needs.

The position provides hands‑on leadership to frontline team members through clear direction, coaching, mentoring, and follow‑up.

The Banquet Captain is also responsible for supporting event administration, equipment and inventory control, responsible alcohol service, event billing accuracy, and compliance with applicable health, safety, labour, and service standards.

The role requires strong communication and organizational skills, attention to detail, and the ability to make sound decisions and remain composed in a fast-paced event environment.

As a Banquet Captain you strive to approach your work to align with our 6 values which are at the core ofwho we are and what we do at Win Sport.

• Safety
• Integrity
• Belonging
• Inspiration
• Sustainability

What you will be doing

Event Coordination and Execution.

• Oversee the execution of assigned events and ensure they are delivered according to the event contract, event specifications, client expectations, and Win Sport catering standards.
• Conduct pre-event checks to ensure rooms, service areas, equipment, food and beverage offerings, and staffing are properly prepared.
• Meet with clients or designated event contacts prior to or at the start of assigned events to confirm event details, equipment, service requirements, and special requests.
• Monitor event timelines and proactively address delays, changes, or operational issues.
• Ensure event setup, service, and breakdown are completed efficiently and to established standards.
• Coordinate the movement, setup, and storage of event equipment, supplies, and client materials.
• Staffing and Team Leadership
• Provide frontline leadership and direction to catering team members during events.
• Work with the Assistant Manager to ensure appropriate staffing levels are in place for events.
• Participate in pre-event meetings and communicate event expectations, assignments, timelines, service standards, and special requirements to staff.
• Monitor staff productivity and redeploy team members as operational requirements change.
• Reinforce expectations regarding service standards, professional conduct, appearance, attendance, and performance.
• Support the training and onboarding of new catering employees.
• Client and Guest Service
• Serve as a professional point of contact for clients and guests throughout assigned events.
• Ensure food, beverage, and service delivery meets or exceeds client expectations.
• Respond promptly and professionally to guest questions, concerns, special requests, and service issues.
• Resolve issues within the scope of the position and expand matters requiring management involvement.
• Maintain a visible and professional presence during events.
• Monitor guest conduct and take appropriate action to maintain a safe, welcoming, and professional environment.
• Share feedback and opportunities for improvement
• Food and Beverage Service
• Oversee the delivery of food and beverage service according to event requirements and established Win Sport standards.
• Monitor food presentation, replenishment, service timing, and cleanliness throughout events.
• Ensure food handling, beverage service, sanitation, and presentation standards are maintained throughout the event.
• Equipment and Inventory
• Maintain inventory of equipment and supplies required for events, including linens, plateware, glassware, cutlery, serving equipment, and beverage supplies.
• Report shortages, damage, loss, or maintenance requirements to the Assistant Manager of Catering.
• Coordinate the preparation, movement, and return of event equipment and supplies.
• Assist in sourcing or acquiring specialty items and equipment required for unique event needs as directed.
• Event Billing and Administration
• Verify event details, including attendance, food and beverage requirements, and other billable services, against event documentation.
• Complete required event documentation, reports, checklists, and feedback.
• Assist with tracking event labour, equipment usage, and other operational information as required.
• Health, Safety, and Regulatory Compliance
• Ensure all assigned events comply with applicable health, safety, food handling, sanitation, responsible alcohol service, and labour standards.
• Report workplace injuries, incidents, hazards, equipment damage, and other safety concerns promptly.
• Maintain appropriate documentation related to incidents or operational concerns.

Communication and Departmental Coordination.

• Work collaboratively with other departments to ensure client and guest expectations are met.
• Participate in event planning meetings and operational briefings as required.
• Provide post-event feedback to the Assistant Manager of Catering regarding staffing, service, equipment, client satisfaction, and operational performance.

What you bring

Education and Experience

• Grade 12 education or equivalent.
• Minimum 2 years of experience in catering, banquet, hospitality, food and beverage, or a related service environment.
• Minimum 1 year of previous leadership, supervisory, or lead-hand experience is preferred.
• Proven customer service experience in a hospitality or service environment.
• Experience working weddings, corporate functions, banquets, meetings, sporting events, or large-scale functions is an asset.

Skills and Abilities

• Strong leadership and people-management skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and ability to follow event specifications and service standards.
• Basic computer skills, including Microsoft Office applications.
• Knowledge of food and beverage service, banquet operations, and responsible alcohol service.

Certifications

• Pro Serve Certification or equivalent responsible alcohol service certification.
• Food safety certification such as Food Safe, Serv Safe, or equivalent.
• Additional hospitality, food and beverage, event management, or safety certifications are considered an asset.
• Class 5 Driver's Licence is required where applicable to operational needs.
• Other Requirements
• Flexibility to work evenings, weekends, holidays, and varying event schedules.
• Ability to work extended shifts and long hours during events and peak periods.
• Ability to work effectively in a fast-paced and physically demanding environment.
• Professional appearance and conduct appropriate for a guest-facing hospitality environment.
• Commitment to providing exceptional customer service.
• Ability to work independently while maintaining effective communication with others
• Ability to adapt quickly to changing event requirements and operational priorities.

You will be

• Working conditions may include hot, cold, indoor, outdoor, and other variable environments.
• Must be able to push, pull, lift, and carry up to 50 lbs. frequently.
• Must be able to stand and walk for extended periods of time.
• Must be able to kneel, squat, bend, reach, and climb as required during event setup and breakdown.
• Must have full mobility and functional use of shoulders, arms, hands, and fingers.
• Must be able to safely move and handle catering equipment, supplies, tables, chairs, and other event-related materials.

Must be able to work extended shifts as required by event schedules.

• Win Sport Team Member Performance Expectations and Behaviours
• Takes responsibility for their part of shared work
• Communicates clearly with teammates and partners to support team and guest outcomes
• Steps in to support others when needed
• Safety
• Follows safe work practices consistently
• Notices hazards and speaks up early
• Adjusts behaviour when conditions change
• Integrity
• Does what they say they will do, follows shared standards, and owns their responsibilities
• Is honest about mistakes and works to fix them
• Asks for help when needed to meet commitments
• Sustainability
• Focuses on priority work and avoids unnecessary rework
• Uses time, equipment, and resources responsibly
• Adjusts approach when plans or conditions change
• Inspiration
• Brings positive energy, enthusiasm, and joy to every guest interaction
• Helps guests feel welcomed, valued, and appreciated
• Listens to guest feedback and responds with care and action
• Belonging
• Treats guests and teammates with respect and care
• Practices active listening in daily interactions
• Includes others and avoids behaviours that exclude or dismiss

What We Can Offer You

If an unforgettable experience working alongside an amazing team wasn’t enough, as a Win Sport Team Member you also receive the added benefits of:

• Free Park pass
• Free parking
• Food, beverage, retail and program discounts
• Access to our world-class gym facility

We provide a culture where we value and take care of our people.

We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

Discover, Develop, and Excel with Win

Sport

Working with Win Sport means you will be part of one of the most unique winter sport institutes in the world.

You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle.

You will thrive and be supported as you discover, develop and excel in your role at Win Sport.

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