At a Glance
- Tasks: Lead operational success and manage strategic alliances in a remote role.
- Company: Join affirm, a forward-thinking company focused on innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and career growth opportunities.
- Other info: Collaborative environment with a focus on enhancing strategic partnerships.
- Why this job: Make an impact by driving technical projects and mentoring future leaders.
- Qualifications: Six years in a technical role with expertise in API integrations.
The predicted salary is between 118800 - 145200 $ per year.
Lead operational success as a Senior Technical Account Manager (L6) at affirm.
This remote role focuses on managing strategic alliances while ensuring seamless integrations and technical efficiency.
In this critical position, you will steer the operational management of technical accounts within affirm's strategic alliances.
Expect to monitor integrations, troubleshoot issues, and deliver against SLAs while progressively taking on more complex initiatives.
As a Senior TAM, your collaboration with Product, Engineering, and Customer Success teams will be vital in driving key technical projects and mentoring junior team members.
Key
Responsibilities
- Own operational health of strategic alliance technical accounts
- Monitor alerting, troubleshooting, and field technical inquiries
- Perform root-cause analysis and escalate issues as needed
- Drive technical initiatives and integration optimizations
- Design custom integration solutions for diverse merchant needs
Requirements
- Minimum six years in a technical, external-facing role
- Expertise in API integrations and code fluency
- Strong troubleshooting skills using logs and analysis tools
- Ability to manage relationships with technical decision-makers
- Proven experience mentoring and leading technical teams
Bring your technical expertise and operational leadership to affirm's remote team, enhancing the success of strategic alliances. #J-18808-Ljbffr
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