At a Glance
- Tasks: Lead ERP and application support initiatives, ensuring operational continuity and effective resolution management.
- Company: Join Winpak, a leader in innovative packaging solutions with a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Exciting opportunity to drive application support excellence in a fast-paced environment.
- Why this job: Make a real impact by managing critical business applications and leading a dynamic support team.
- Qualifications: 7+ years in application support, with 3+ years in management and ERP experience.
The predicted salary is between 98550 - 120450 $ per year.
Winpak is hiring a Manager of Application Support Services to lead ERP and application support initiatives.
This key role will manage the Infor M3 implementation and ongoing support services.
This managerial position requires building a comprehensive application support function for Infor M3 and other critical business applications.
You will oversee all aspects of application support, release management, and transition processes while fostering collaboration across teams for effective resolution management.
Ensure operational continuity and efficient resolution of support requests through strategic leadership and systematic processes.
Key
Responsibilities
- Develop enterprise-wide support for application systems
- Manage application support triage and escalation workflows
- Coordinate support for Hub Spot CRM and manufacturing software
- Create impactful support metrics for evaluation and improvement
- Facilitate after-hours support for critical production issues
Requirements
- 7+ years in application support or related roles
- At least 3 years managing application support teams
- Proven experience with ERP systems in a manufacturing context
- Skilled in communication, facilitation, and stakeholder management
- Ability to prioritize and manage multiple support demands
Lead Winpak’s application support to new heights by ensuring robust management of critical operational systems. #J-18808-Ljbffr
Manager of Application Support Services in Winnipeg employer: Winpak
At Winpak, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Manager of Compensation and Performance Strategies, you will have the opportunity to shape impactful performance management practices while working in a supportive environment that values employee growth and development. Our commitment to fair compensation and recognition of achievements ensures that you will find meaningful and rewarding employment in a company that truly invests in its people.
