Support Winnipeg School Division users through service desk troubleshooting, desktop fixes, and Microsoft 365 assistance in full-time IT Services work.
As a Service Desk and Desktop Technician, you will support students and staff across hardware, software, peripherals, and end-user devices. The position provides first contact assistance through telephone, web portal, email, and chat. Responsibilities include incident prioritization, documentation, escalation, remote diagnostics, onsite analysis, and workstation support.
Key Responsibilities:
- Provide courteous first contact support through multiple service desk channels
- Prioritize, document, escalate, and resolve incidents and service requests
- Use remote tools and diagnostic utilities for troubleshooting
- Perform desktop hardware repairs and peripheral delivery
- Install, configure, test, maintain, and troubleshoot workstations
Requirements:
- College diploma, university degree, or three years equivalent work experience
- Knowledge of computer hardware, peripherals, monitors, and printers
- Experience with Windows, Chrome OS, Mac OS, and iOS
- Microsoft 365 application support experience
- Strong communication, documentation, analytical, and customer service skills
Apply desktop support, service desk, troubleshooting, and Microsoft 365 skills serving Winnipeg School Division users.
Service Desk Desktop Support Technician in Winnipeg employer: Winnipeg School Division
Winnipeg School Division is an exceptional employer that fosters a vibrant and inclusive work culture, where every employee contributes to the success of nearly 32,000 students. With a strong commitment to equity and diversity, WSD offers ample opportunities for professional growth and development, ensuring that educators can thrive in their roles while making a meaningful impact in the community. Located in the heart of Winnipeg, employees benefit from a supportive environment that values joy, love, and rigour in education.
