Deliver hardware and software support across Winnipeg School Division through desktop repairs, equipment troubleshooting, and responsive service desk assistance.
This full-time IT Services position supports all end-user devices, computer peripherals, software installations, and related technology services. Working under the Supervisor, Technical Services, the technician builds rapport, gathers problem details, researches solutions, and tests fixes. Duties also include equipment documentation, repair-depot coordination, moves, adds, and changes.
Key Responsibilities:
- Build rapport and elicit detailed information from service desk customers
- Research solutions through internal and external knowledge bases
- Perform onsite analysis and resolution of complex computer problems
- Document equipment failures, repairs, installations, removals, moves, and changes
- Manage equipment sent to warranty or service repair depots
Requirements:
- Computer science diploma, degree, or three years equivalent work experience
- Basic hardware knowledge covering laptops, desktops, and peripherals
- Operating system experience including Windows 10, Windows 11, and Mac OS
- CompTIA+ or ITIL certification considered an asset
- Valid driver's license in good standing
Bring hardware knowledge, analytical troubleshooting, documentation, and customer service skills to Winnipeg School Division IT Services.
IT Service Desk Hardware Support Technician in Winnipeg employer: Winnipeg School Division
Winnipeg School Division is an exceptional employer that fosters a vibrant and inclusive work culture, where every employee contributes to the success of nearly 32,000 students. With a strong commitment to equity and diversity, WSD offers ample opportunities for professional growth and development, ensuring that educators can thrive in their roles while making a meaningful impact in the community. Located in the heart of Winnipeg, employees benefit from a supportive environment that values joy, love, and rigour in education.
