At a Glance
- Tasks: Support patients and caregivers in the Emergency Department with compassion and effective communication.
- Company: Windsor Regional Hospital, dedicated to patient-centered care.
- Benefits: Part-time role with flexible hours and meaningful impact on patient experiences.
- Other info: Opportunity to work collaboratively with diverse teams and enhance patient advocacy.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Undergraduate degree in relevant fields and strong communication skills.
Support patient advocacy and service recovery as a Part-Time Patient Experience Specialist in Windsor Regional Hospital's Emergency Department.
Help patients and caregivers navigate concerns with compassion.
Reporting to the Director, Patient Partnership & Experience, you will collaborate with patients, families, caregivers, clinicians, leaders, and staff.
The role focuses on patient-centered care, real-time concern resolution, meaningful engagement, proactive rounding, feedback collection, and quality improvement.
You will also strengthen communication between patients and care teams.
Key Responsibilities
- Support patients and caregivers throughout Emergency Department care
- Identify and address concerns through real-time de-escalation
- Improve waiting-room communication and provide comfort items
- Conduct rounding and connect patients with experience resources
- Collect feedback, assist surveys, and support satisfaction strategies
Requirements
- Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field
- Strong communication, listening, problem-solving, and negotiation skills
- Ability to manage crises and de-escalate concerns effectively
- Organizational, analytical, multitasking, and decision-making abilities
- Ability to build relationships with diverse groups independently and collaboratively
Bring patient advocacy, communication, and service recovery skills to Windsor Regional Hospital's Emergency Department as a Patient Experience Specialist.
Emergency Department Patient Experience Specialist in Windsor employer: Windsor Regional Hospital
Windsor Regional Hospital is an exceptional employer that prioritizes employee growth and development within a collaborative and innovative work culture. As an Integration Manager, you will play a crucial role in shaping the future of healthcare technology at the new Fancsy Family Hospital campus, while benefiting from a supportive environment that values safety, teamwork, and professional advancement. With a commitment to excellence and a focus on improving patient care, WRH offers a rewarding career path for those looking to make a meaningful impact in the healthcare sector.
