At a Glance
- Tasks: Engineer AI tools and enhance digital workplace experiences with Microsoft 365.
- Company: Join a forward-thinking tech company focused on AI and collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
- Why this job: Be at the forefront of AI innovation and transform workplace productivity.
- Qualifications: Strong background in digital workplace engineering and AI integration.
The predicted salary is between 56250 - 68750 $ per year.
The AI and Digital Workplace Engineer is the senior technical owner of WME's AI-enabled productivity and collaboration experience, responsible for the identity, endpoint, and Microsoft 365 platform that this experience runs on. The role involves selecting, deploying, integrating, and continuously improving the AI tools and capabilities embedded in the digital workplace, while engineering and operating the underlying Entra ID, endpoint, and M365 services to an operational-excellence standard.
This position serves as the senior technical voice on AI tooling for the IT organization and the broader business, acting as the engineering lead for IT's own use of AI to automate, augment, and improve service delivery. The foundation of this role includes senior digital workplace engineering: identity (Entra ID, conditional access, SSO/SAML/OIDC, hybrid identity, PIM, B2B), endpoint management (Intune and Jamf), M365 service engineering (Exchange Online, Teams, SharePoint, OneDrive), and the ITIL/ITSM discipline that ensures reliability.
The differentiating scope is AI: the engineer is accountable for ensuring AI tools are well-chosen, well-integrated, well-governed, and well-adopted. A credible candidate is strong on the foundation and demonstrably advanced on the AI scope. This role embodies an AI-first IT culture built on a reliable digital workplace.
It partners with the cybersecurity governance function on AI risk and policy, with the workforce AI adoption and enablement program on AI literacy and adoption, and with end users across the business on AI experience and capability.
Scope & Boundaries
This role's scope is fenced explicitly to prevent overlap with adjacent roles operating on the same problem space:
- In scope (foundation): engineering and operation of the digital workplace platform - Entra ID and identity lifecycle, conditional access, endpoint management (Intune and Jamf), and M365 service engineering and troubleshooting (Exchange Online, Teams, SharePoint, OneDrive); incident, problem, and change management for the digital workplace; ITSM platform administration; and continual service improvement.
- In scope (AI): engineering of AI capabilities in the digital workplace stack; technical implementation of AI Acceptable Use policy controls; technical AI tool inventory and shadow-AI detection; AI-driven automation for IT itself; reference patterns, prompt libraries, and Architectural Decision Records for AI engineering; technical coaching and the engineering community of practice for AI.
This role coordinates with the workforce AI adoption and enablement program, acting as the technical builder that designs and integrates the AI tools, while the adoption program focuses on workforce AI literacy, change management, and business-facing adoption. Major AI rollouts are coordinated between the two, with technical decisions resting with this role.
Coordination also occurs with the cybersecurity governance and IT compliance functions, where this role implements technical controls that operationalize AI risk policy and produces the technical AI tool inventory that underpins audit evidence. Engineering technical decisions that touch AI risk are made in consultation with the governance function.
Additionally, this role coordinates with infrastructure, regional, and service-desk peers to set digital workplace and AI engineering patterns, which regional engineers and the service desk apply. Server, network, and telecom infrastructure remain with the infrastructure and enterprise services function.
Out of scope: workforce-facing AI literacy curriculum design and delivery; model fine-tuning and bespoke ML model development; broader cybersecurity policy authorship; audit evidence integrity ownership; server, network, and telecom infrastructure engineering; HR-side competency frameworks and corporate L&D.
Key Responsibilities
1. Digital Workplace Platform Engineering - Identity, Endpoint & M365 Engineer and operate Microsoft Entra ID: conditional access, group and identity governance, SSO / SAML / OIDC integrations, hybrid identity (Entra Connect), Privileged Identity Management (PIM), and B2B / guest access governance. Own identity lifecycle automation (Joiner / Mover / Leaver) and access governance across the global workforce.
AI & Digital Workplace Engineer in Ottawa employer: William Morris Endeavor Entertainment, LLC
WME Group is an exceptional employer that fosters a dynamic and innovative work culture, particularly within the vibrant Entertainment Marketing & Advisory (EM&A) team. As a Vice President, Talent Partnerships, you will not only lead high-profile partnerships but also have access to unparalleled growth opportunities, mentorship, and the chance to shape the future of talent strategy in a collaborative environment. Located at the heart of the entertainment industry, WME Group offers unique advantages, including a robust network and resources that empower you to make a significant impact on global consumer brands.
Contact Details:
William Morris Endeavor Entertainment, LLC Recruitment Team
