At a Glance
- Tasks: Be the go-to person for families, providing vital information and support.
- Company: Wiikwemkoong Child and Family Services, dedicated to community and cultural values.
- Benefits: Competitive salary, supportive work environment, and opportunities for cultural learning.
- Other info: Join a passionate team committed to culturally safe services and community support.
- Why this job: Make a real difference in the lives of Indigenous children and families.
- Qualifications: Post-secondary education in Social Services or related field; experience with Indigenous communities.
The predicted salary is between 83851 - 83851 $ per year.
Information and Referral Specialist
Wiikwemkoong Child and Family Services is seeking 4 qualified individuals to fill the position of Information and Referral Specialist.
Wiikwemkoong Unceded Territory (WUT) Child and Family Services oversees and advocates for child and family matters by following the principals and ethics of Wiikwemkoong’s Gchi Naaknigewin, Wiikwemkoong’s Children’s Bill of Rights and Wiikwemkoong Community Standards.
This will ensure the services are culturally appropriate to support the community’s children and families in alignment with Anishnaabe values and practices.
The Information and Referral Specialist will report directly to the Team Supervisor – Screening Team.
Responsibilities
- Serve as the first point of contact for families, responding to phone, email, and in-person inquiries with clear, accurate program information.
- Complete intake and demographics forms, identify presenting needs, and initiate appropriate referrals aligned with program guidelines.
- Track, document, and follow up on referrals while maintaining accurate, confidential client records in the caseworks system.
- Collaborate with program teams and community partners to support seamless service coordination and positive working relationships.
- Participate in team meetings, case discussions, and Screening Team updates to share insights and support coordinated service delivery.
- Provide culturally safe services that respects Anishinaabe values, community protocols, and ongoing cultural learning.
Requirements
- Post-secondary education in Social Services, Human Services, or related field (or equivalent experience).
- Experience working with Indigenous children, youth, families and communities, with an understanding of Anishinaabe culture, values, and community dynamics.
- Knowledge of child development, child welfare systems, and trauma-informed care.
- Strong communication, documentation, and organizational skills.
- Knowledge of child and family services programs, community resources, and referral processes.
- Ability to manage multiple tasks, prioritize effectively, and work under pressure.
- Proficiency in documentation and data entry; familiarity with case management systems is an asset.
- Familiarity with local resources and services within Wiikwemkoong and surrounding area.
- Valid driver’s license, and access to a reliable vehicle.
Salary
Confidential: Information and Referral Specialist – Child and Family Services
Box 112 19A Complex Drive
Wiikwemkoong Unceded Indian Reserve
Wiikwemkoong ON P0P 2J0
- hr@wiikwemkoong. ca
- #J-18808-Ljbffr
Information and Referral Specialist employer: Wiikwemkoong Unceded Territory
Wiikwemkoong Child and Family Services is an exceptional employer that prioritizes cultural integrity and community well-being. Located in the heart of Wiikwemkoong Unceded Territory, we foster a supportive work culture that values Anishinaabe traditions and promotes employee growth through meaningful engagement with families and youth. Our commitment to holistic approaches ensures that our Knowledge Keepers play a vital role in enriching the lives of those we serve while enjoying competitive salaries and a collaborative environment.
Contact Details:
Wiikwemkoong Unceded Territory Recruitment Team
