At a Glance
- Tasks: Lead personalized guest service and support Front Office operations at a luxury inn.
- Company: Wickaninnish Inn, a prestigious Relais & Châteaux property on Vancouver Island.
- Benefits: Competitive salary, opportunities for growth, and a stunning work environment.
- Other info: Be part of a recognized establishment with a commitment to excellence.
- Why this job: Join a top-rated team and create unforgettable experiences for guests.
- Qualifications: Two years of supervisory experience in high-end hospitality and strong communication skills.
The predicted salary is between 38700 - 47300 $ per year.
Lead personalized guest service at the Wickaninnish Inn on Vancouver Island while supporting Front Office operations and hospitality standards.
Work within a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure.
As Front Office Supervisor, you will assist the Front Office Manager and guide team members toward exceptional guest experiences.
The position combines guest concern resolution, Human Resources participation, operational organization, and administrative support.
You will help maintain service, departmental standards, and learning across the Front Office Team.
Key Responsibilities
- Ensure personalized guest service meets recognized hospitality standards
- Support the Front Office Manager and supervise team members
- Respond to guest concerns and immediate assistance requests
- Improve systems controlling Front Office departmental flow
- Maintain cleanliness, storage areas, and administrative operations
Requirements
- Minimum two years Front Office management or supervisory experience
- High-end full-service facility experience
- Excellent guest service, communication, and Human Resources skills
- Knowledge of budgeting, scheduling, financial statements, and cost management
- Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, and Excel
Bring Front Office leadership, guest service, and organizational expertise to the Wickaninnish Inn's Vancouver Island team.
Front Office Supervisor in Ucluelet employer: Wickaninnish Inn
At the Wickaninnish Inn, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in a prestigious Relais & Châteaux property on the stunning West Coast. Our commitment to employee growth is evident through our supportive work culture, where team members are valued and encouraged to excel in their roles while delivering world-class service. With a focus on sustainability and community legacy, joining our Ancient Cedars Spa team means becoming part of a dedicated family that prioritizes both personal and professional development.
