At a Glance
- Tasks: Assist customers via live video, guiding them through bike choices and service requests.
- Company: Join Whizz, a leader in e-mobility solutions for delivery drivers.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on building community trust.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent in Hindi/Punjabi and English, with 2+ years in customer support.
The predicted salary is between 36000 - 44000 $ per year.
Position: Virtual Customer Service Representative / Remote
Languages: English, Hindi / Punjabi (other languages are a plus)
Time Zone / Working Hours: This position follows Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.
As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection. In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.
Responsibilities
- New customers:
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
- Existing customers:
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
- Customer communication:
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
Requirements
- Native or fluent Hindi / Punjabi
- Fluent English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
Virtual Customer Service Representative – Remote employer: WHIZZ
Whizz is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture in the heart of Toronto. As a Store Manager, you will lead a passionate team while enjoying competitive benefits and opportunities for professional advancement in the innovative transportation sector. Join us to make a meaningful impact while fostering a collaborative environment that values accountability and excellence.
