At a Glance
- Tasks: Support customers via live video, helping them choose bikes and troubleshoot issues.
- Company: Join Whizz, a leader in e-mobility with a focus on customer satisfaction.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a mission to enhance user experiences.
- Why this job: Make a difference in customers' lives while working from anywhere.
- Qualifications: Fluent in Hindi or Punjabi and English, with 2+ years in customer support.
The predicted salary is between 36000 - 44000 $ per year.
Become a vital part of Whizz as a Remote Virtual Customer Service Agent.
Support customers using live video connections and provide top-notch assistance to enhance their e-mobility experience.
Whizz is seeking a Virtual Customer Service Representative fluent in Hindi or Punjabi, alongside strong English skills.
In this remote role, you will guide new customers in selecting bikes and services while assisting existing customers with subscriptions and troubleshooting.
Build trust with our rider community through clear communication and support.
Key Responsibilities
- Assist new customers in choosing bikes and accessories
- Guide users through account setup and payment processes
- Troubleshoot issues remotely with existing customers
- Coordinate service requests with the operations team
- Communicate effectively to ensure customer satisfaction
Requirements
- Fluent in Hindi or Punjabi and English (C1-C2)
- 2+ years in customer support or sales roles
- Comfortable on camera while assisting customers
- Ability to multitask in a fast-paced setting
- Proficient in CRM systems and productivity tools
Support Whizz's mission by delivering excellent remote customer service and enhancing user satisfaction.
Virtual Customer Service Agent – Remote in Ottawa employer: WHIZZ
Whizz is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture in the heart of Toronto. As a Store Manager, you will lead a passionate team while enjoying competitive benefits and opportunities for professional advancement in the innovative transportation sector. Join us to make a meaningful impact while fostering a collaborative environment that values accountability and excellence.
