At a Glance
- Tasks: Provide technical support and troubleshoot engineering systems while becoming an AutoCAD expert.
- Company: Join WhiteWater, a fun-focused company dedicated to creating memorable experiences for families.
- Benefits: Full-time position with competitive salary and opportunities for professional growth.
- Other info: Inclusive workplace with a commitment to diversity and career development.
- Why this job: Be part of a diverse team and make a real impact in engineering and design.
- Qualifications: Engineering degree, AutoCAD experience, and strong problem-solving skills required.
The predicted salary is between 47250 - 57750 $ per year.
White Water makes products, but at our heart, we are a service business, and that means we are a people business.
In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details.
Our culture, as you would expect, reflects these traits.
We are a diverse group of experts, from creative designers to talented engineers.
Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.
- Position Auto CAD and Systems Support Engineer, Junior (18 Month Contract)
- Department Information Technology
- Location Richmond, BC, Canada (HQ relocating to Vancouver in 2027)
- Reports to IT Engineering Systems Manager
The IT Engineering Systems Team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, data, and configuration management problems associated with waterpark design and manufacturing.
These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.
The Junior Auto CAD and Systems Support Engineer is responsible for the continuous availability of the engineering systems and troubleshooting user issues.
Learning, maintaining, and customizing the various engineering systems is a key job function.
YOUR ROLE
- Provide technical support, including troubleshooting and training assistance for users of the engineering systems.
- Become a subject-matter expert in Auto CAD and custom engineering applications to support users effectively.
- Liaise with software authors (CAD and PLM providers) to address bugs, functionality deficiencies, and enhancement requests.
- Participate in upgrades, patches, and system improvements with a focus on stability, scalability, and user impact.
- Create and maintain clear, comprehensive user-facing application and system configuration documentation.
- Contribute to software development efforts using established IT standards for coding, version control, and change management.
- Define and align goals with departmental goals then ensure performance feedback is completed through performance reviews.
- Execute responsibilities in a safe, professional manner in accordance with the law and accepted ethical standards.
- Respect for people through positive communication, consideration, and cooperation.
Qualifications & Experience
- Must be legally allowed to work in Canada.
- Completion of an engineering degree from a recognized university.
- Eligible for registration as an EIT or P. Eng. with EGBC
- Hands on experience with Auto CAD. Similar CAD software experience would be considered an asset.
- Solid foundation in engineering principles and problem-solving methodologies.
- Software development and customization experience using Visual Basic, C#, and SQL would be considered an asset.
- Experience supporting or integrating CAD, PLM, ERP, or BIM systems.
- Competencies, Skills & Abilities
- Strong analytical and problem-solving abilities with a focus on root cause analysis.
- High attention to detail and commitment to quality.
- Ability to manage priorities, make informed decisions, and work with minimal supervision.
- Effective communicator who can collaborate across disciplines and influence stakeholders.
- Proactive, innovative, and capable of quickly assimilating new information.
- WHITEWATER COMPETENCIES
- Accountability - We do what we say
- Collaboration - We work well together
- Customer Focus - We know and respond to our customers
- Communication - We listen to and understand each other
- Authenticity - We are honest and trust each other
- Resilience - We deal effectively with pressure, are persistent and optimistic
Flexibility & Adaptability - We are willing and able to respond to changing circumstances.
White Water is proud to be an equal opportunity employer.
We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.
We thank all the candidates who take the time and energy to apply.
Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest.
We look forward to connecting with you through this search or future ones.
All the best in your job search.
#J-18808-Ljbffr
AutoCAD and Systems Support Engineer, Junior in Richmond employer: WhiteWater
At WhiteWater, we pride ourselves on being an exceptional employer that values innovation and collaboration in the heart of Richmond, BC. Our dynamic work culture fosters professional growth through continuous learning opportunities and a commitment to employee well-being, ensuring that every team member can thrive while contributing to impactful supply chain initiatives. Join us to be part of a supportive environment where your expertise will drive meaningful change and help deliver high-quality project outcomes.
