Housekeeping Floor Captain

Hours: 35-40 hours per week, including weekends.

Northern Vision Development (NVD) is seeking a Housekeeping Floor Captain to join the team at the first Hyatt hotel north of 60, located in the heart of Whitehorse, Yukon Territory. This new 115-room property offers a unique opportunity for a hands-on leader who is passionate about service excellence and setting the standard for Hyatt hospitality in Canada's north. As a Housekeeping Floor Captain, you help create the clean, comfortable, and welcoming rooms guests expect when they walk through the door. You will work as part of a hotel team where your attention to detail, pace, and reliability have a visible impact every shift.

What does your success look like?

• Floors are well-organized, rooms are released on time, and standards are consistently met.
• Room attendants receive clear direction, coaching, and support throughout the shift.
• Quality checks are completed and issues are fixed proactively.
• Guest requests are handled professionally and coordinated with Front Desk.
• Communication with Housekeeping, Maintenance, and Front Desk is timely and accurate.
• Opening and closing procedures are completed and documented correctly.
• You model reliability, professionalism, and NVD values in every interaction.

What you bring to the role:

• Experience in hotel housekeeping; floor-lead or supervisory exposure is an asset.
• High attention to detail and pride in clean, well-presented rooms.
• Comfortable organizing workflow and supporting staff independently.
• Strong time-management skills with the ability to keep room boards and workflows on track.
• Clear communicator who works well with Front Desk, Maintenance, and housekeeping staff.
• Comfortable reinforcing standards and providing constructive feedback when needed.
• Able to adapt quickly, including stepping in to support cleaning tasks when operations require.

Why build your career with us?

This role is a chance to take ownership and help shape a guest experience that's remembered for all the right reasons. If you enjoy rolling up your sleeves, solving challenges in real-time, and seeing your team thrive, you'll find purpose here every day.

We offer:

• 2 weeks of vacation pay.
• Tips.
• Health coverage including extended health, dental, and vision.
• Preferred staff and friends and family rates across our hotel portfolio.
• Meals and staff pricing at our restaurants.
• Training and development.
• Pathways for advancement; we prioritize promoting from within.
• Employee assistance and wellness program for you and your dependents.

Requirements:

• Ability to perform regular physical work including standing, walking, bending, kneeling, reaching, pushing and pulling housekeeping carts, and lifting up to 50 lbs.
• Ability to work a variety of shifts, including weekends and holidays.

Conditions of employment:

• WHMIS (may be obtained post hire).

About NVD:

Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we've built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North. We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities. We are committed to building a diverse workforce that reflects the communities we serve.

Thank you for considering NVD as part of your career journey. We're not able to personally connect with every applicant so only those selected for an interview will be contacted.