At a Glance
- Tasks: Support customers with product knowledge, quotes, and order management.
- Company: Join W.W. Grainger, a leader in industrial products.
- Benefits: Competitive pay, flexible hours, and growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make a difference by helping customers find the right solutions.
- Qualifications: Customer service experience and knowledge of industrial products preferred.
The predicted salary is between 41850 - 51150 $ per year.
Industrial product knowledge supports customer solutions at W. W. Grainger, Inc., including sourcing, substitutions, pricing, and responsive order service.
This Inside Customer Service Representative position serves customers and WFS Account Managers through quotes, orders, and product support.
You will research products, pursue vendor contract pricing, and address returns, complaints, and back orders.
The role also requires accurate billing and freight instructions, report review, safety compliance, and quality management support.
Key Responsibilities
- Research products outside the regular vendor base
- Seek special contract pricing from vendors
- Handle customer returns and purchase order returns
- Review reports and make necessary inquiries
- Follow billing, freight, safety, and quality procedures
Requirements
- One to two years of customer service experience
- Industrial or safety product knowledge preferred
- Strong work ethic and personal commitment
- Ability to work independently and collaboratively
- Tight-deadline time management and organizational skills
Apply product research, vendor coordination, and customer service skills while supporting W. W. Grainger, Inc. processes.
Industrial Products Customer Representative in Windsor employer: WFS Canada
W.W. Grainger, Inc. is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package including medical, dental, and retirement plans. With a strong commitment to a purpose-driven culture, employees enjoy a supportive work environment that fosters teamwork and individual achievement, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
