Customer service expertise drives quotes, orders, and product solutions for W.W. Grainger, Inc. while supporting customers and WFS Account Managers.
As an Inside Customer Service Representative, you will process requests, source products, and provide substitutions or cost savings. The work combines customer communication, product research, order management, and problem solving. You will also support returns, billing instructions, vendor pricing, and quality procedures.
Key Responsibilities:
- Quote customers and process requested orders
- Source products beyond the usual vendor base
- Provide substitutions and cost savings
- Follow up on back orders, quotes, and complaints
- Process customer and purchase order returns
Requirements:
- One to two years of customer service experience
- Exceptional customer service and interpersonal skills
- Strong communication, problem solving, and organization
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations
Bring organized communication, customer service judgment, and order processing skills to W.W. Grainger, Inc. and its customers.
Customer Service Order Specialist in Windsor employer: WFS Canada
W.W. Grainger, Inc. is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package including medical, dental, and retirement plans. With a strong commitment to a purpose-driven culture, employees enjoy a supportive work environment that fosters teamwork and individual achievement, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
