At a Glance
- Tasks: Manage customer orders and provide shipment updates while ensuring top-notch service.
- Company: Join Westlake Pipe & Fittings, a leader in the manufacturing industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and customer satisfaction.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: 5-7 years in sales or customer service; ERP experience is a plus.
The predicted salary is between 41850 - 51150 $ per year.
Manage customer orders and shipment updates as a Customer Service Representative with Westlake Pipe & Fittings, using JDE and internal coordination.
This position handles orders received by phone, fax, EDI, and mail.
You will respond to inquiries, maintain customer files, and communicate delivery schedules.
The work requires accurate order entry, SOX compliance, product knowledge, and collaboration with supply chain departments.
Key Responsibilities
- Process orders in JDE with accurate pricing and quantities
- Track shipments, shortages, overages, and late deliveries
- Communicate order changes with customers and internal departments
- Maintain customer files and required SOX documentation
- Coordinate returns, adjustments, and applicable JDE reason codes
Requirements
- Five to seven years of inside sales or customer service experience
- Manufacturing environment experience preferred
- Post-secondary business management education preferred
- JDE or another mainline ERP experience
- Ability to maintain accurate records and customer order information
Apply customer service, order management, JDE, and shipment coordination expertise to support Westlake Pipe & Fittings customers.
Inside Sales Customer Service Representative in Vaughan employer: Westlake Chemical Corporation
Westlake Royal Building Products is an exceptional employer that values leadership and innovation in a dynamic manufacturing environment. With a strong commitment to employee growth, we offer comprehensive training programs and opportunities for advancement, all while fostering a collaborative work culture that prioritizes health and safety. Located in a vibrant community, our team enjoys a supportive atmosphere where continuous improvement is not just encouraged but celebrated.
Contact Details:
Westlake Chemical Corporation Recruitment Team
